About CSMT - Certified Service
Certified Service Mobile Toolbox (CSMT) is a mobile tool for General Motors Dealer Service personnel. Within it you can: • Pre-authorize specific warrantable repairs (PRA) • Use photos to improve efficiency of the Part Ret
Certified Service Mobile Toolbox (CSMT) is a mobile tool for General Motors Dealer Service personnel. Within it you can:
• Pre-authorize specific warrantable repairs (PRA)
• Use photos to improve efficiency of the Part Return Process (PPR)
• Send part information for traceability (RPT)
• Submit detailed Field Product Reports (FPR)
• Lookup and view recalls on vehicles (Recall)
• Access the Service Workbench
All modules have the ability to include embedded images and video of the vehicle in question.
Previous Versions
Here you can find the changelog of CSMT - Certified Service since it was posted on our website on 2016-09-21 16:23:30.
The latest version is 3.9 and it was updated on 2024-04-22 12:26:16. See below the changes in each version.
CSMT - Certified Service version 3.9
Updated At: 2024-04-15
Changes: We’ve enhanced the CSMT app experience with new features that will allow our users to do more in the app:
· Introduction of the ‘PRA Request Details – Comments’ page, which allows users to ask specific questions regarding a particular PRA.
· Removal of the ‘Request Details’ button for Rework PRAs, in order to clear confusion on how Rework PRAs are to be submitted.
CSMT - Certified Service version 3.8
Updated At: 2023-11-16
Changes: We’ve enhanced the CSMT app experience with new features that will allow our users to do more in the app:
- New FPR Drafts Feature, where users will be able to start an FPR form, save their progress, and submit at a later date.
- Addition of Light/Dark mode. Depending on your device’s settings, the CSMT app will be displayed in either Light or Dark mode.
CSMT - Certified Service version 3.7.2
Updated At: 2023-10-03
Changes: Bug Fixes
CSMT - Certified Service version 3.7
Updated At: 2023-09-01
Changes: We’ve enhanced the CSMT App experience with new features that will allow our users to do more in the app.
• New CSMT Support Module, where users will be able to do the following:
• Send Feedback on the application
• Escalate an application issue
• Visit the Frequently Asked Questions (FAQ) Page
• View Help Desk Information
• New method to submit a failed PRA via Email.
• Ability to request additional details on a PRA via Email.
CSMT - Certified Service version 3.6.1
Updated At: 2022-11-03
Changes: This update includes enhancements and minor bug fixes to improve user experience.
CSMT - Certified Service version 3.5.2
Updated At: 2022-02-17
Changes: Minor bug fixes
CSMT - Certified Service version 3.5
Updated At: 2021-11-03
Changes: New Modules & Enhanced Features
. Photo Parts Return (PPR): Ability to take and submit photos of parts when requested from GM Personnel rather than physically sending the part
. Replacement Parts Traceability (RPT): Ability to easily capture replacement part data and send to GM
. Recall Lookup: Ability to scan a VIN and view any open recalls on the vehicle
. VIN Scan Popup Validation: Ability to validate VIN was scanned correctly through an automatic popup notification
CSMT - Certified Service version 3.4
Updated At: 2021-05-24
Changes: We’ve enhanced the CSMT App experience with new features that will allow our users to do more in the App.
. Ability to re-submit a PRA that needs further documentation (Rework), including adding more photos if necessary
. Implemented new Rework category with the PRA History tool
. Specified error messages when an issue occurs
. Watermark on all photos taken within the App, including VIN, date & time
. Photo deletion from gallery, long press (2-5secs) will provide delete option for selected photo
CSMT - Certified Service version 3.3
Updated At: 2020-09-29
Changes: We've enhanced the CSMT app experience with new features that will allow our users to do more in the app.
New integration with the Service Workbench tool allow users to quickly access existing visits and do the following:
. Take and add photos to visit
. Take and add videos to visit
. Access and complete the Multi Point Vehicle Inspection
CSMT - Certified Service version 3.2
Updated At: 2020-08-20
Changes: We've enhanced the CSMT app experience with new features that will allow our users to do more in the app.
. New settings option to submit PRAs over Wi-Fi Only
. New PRA History screen for individual User or BAC
. PRA status updates via push notification support
. PRA Form Enhancements
Duplicate PRA check
Validation of VIN against Base Warranty terms
Increased photo capacity
Disclaimer
Official Google Play Link
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